FAQS

Product & Diamond

Are lab grown diamonds real diamonds?
Yes.
Lab grown diamonds differ from natural diamonds only in their source of creation – man made vs natural. They replace the need to mine into the heart of Mother Earth, thus making them eco-friendly and also cheaper. These are diamonds made using a scientific process which mimics the formation of earth mined diamonds in a laboratory. All Lab grown diamonds carry the same chemical, optical and physical properties as that of natural diamonds. They have the same brilliance, hardness and durability as natural diamonds.
Why choose lab grown diamonds?
Selecting a lab-grown diamond is advantageous for two reasons: origin and value. By opting for a lab diamond, you ensure that your precious gem wasn’t involved in funding conflicts in war-torn regions or obtained through environmentally disruptive mining practices. Moreover, diamonds cultivated above ground exhibit greater purity compared to those extracted with dynamite and diesel from the Earth. Man-made diamonds typically feature fewer defects and less strain in their crystal structure, enhancing their overall quality.

In essence, the higher the purity of the diamond, the superior its brilliance, brightness, and whiteness. Most of Èclat’s lab diamonds receive the highest purity rating of VS-VVS whereas less than 2% of mined diamonds receive the VS-VVS purity rating.
Is your jewellery certified?
Yes.
Each piece of jewellery sold on Èclat will carry the following:
A Certificate from a leading diamond grading lab certifying the weight and clarity of Lab Grown Diamonds used in the product. Gold product will also carry a BIS Hallmark certifying the gold karat age of the product.
Why are there many doubts about lab grown diamonds?
The straightforward explanation is that the entire mined diamond industry, from industrial miners to retailers, is fearful of the disruption caused by lab-grown diamonds. The diamond mining oligopoly deliberately maintains artificial scarcity, hindering the progress of these modern diamonds. As part of their strategy, there is a deliberate effort to spread fear, uncertainty, and doubt regarding lab-grown diamonds.
IGI Explains what are labgrown diamonds?

About Èclat Diamonds

Why the name Eclat Diamond?
Èclat, translating to brilliance, is our commitment. At Èclat, we strive to deliver the highest quality jewellery, elevating your everyday life with enduring elegance.
Would the jewellery sold on Èclat Diamonds fall under Imitation jewellery category?
All jewellery sold by Èclat falls under the Precious jewellery category. It is not imitation jewellery.
Are the metals used by Èclat Diamonds also Lab Grown?
No. All metals used by Èclat Diamonds are natural.
How can I trust diamonds online?
We understand that the foundation of selling diamond jewellery lies in trust. With over 25 years of experience in diamond jewellery manufacturing, our founding team brings a wealth of expertise and reliability. Additionally, we are just a WhatsApp message or phone call away, ready to address all your queries. Feel free to reach out to us!

Orders & Payments

How do I place an order?
Ordering on eclatdiamonds.in is easy and safe. Once you select a product, click on the ‘Buy Now’ and follow further directions. Your order will not be placed until the very end of the checkout process when you will be asked for your payment method. You may also order over the phone by calling or WhatsApp us on +91 93728 59806.
What payment methods do we accept?
We accept all major credit cards, debit cards & net banking. For any further queries please contact Customer Care at +91 93728 59806.
How long it takes for an order to get delivered?
Our orders are delivered in 2-3 weeks.
How safe is the shipping?
Shipping is secured and insured till you receive the item. We use only reputed precious good shipment partner – Sequel Logistic.

Returns & Exchange

What if my product is damaged during transit or had a manufacturing defect?
Don’t worry! We take utmost care while manufacturing and packaging our products for you. We will be happy to replace it for you or pay your money back. All you need to do is to send us an email with a clear picture of the damaged piece. Our team will get in touch with you with further details as to the collection of the product. Please make sure you return all the material including the packaging with the product.
Do you offer exchange & buyback of the product?

Yes, we offer a lifetime exchange/buyback policy for our customers. You can get 100% exchange on your purchase. We also have a lifetime buyback offer for you on our diamonds at 80% of prevailing market rates.

can you give an example of buy back policy

For example you purchase a 1ct solitaire ring from us.
Lets assume at the time of purchase the price for gold was Rs 10000,making charges and tax was Rs 5000 and Diamond prices was Rs 50000 with a discount of 10% on diamonds making it Rs 45000. So your total bill was for Rs 60000.
Now when you come for buyback, if the prevailing price for gold is Rs 12000, if the prevailing price for diamond is Rs 60000 on which 10% will be subtracted since discount was given and then you get 80% of the balance diamond price which comes to Rs 43200. Making charges and taxes will be deducted.
Final amount that you get back will be Rs 55200.
The calculations will be the same even if the prices of gold and diamond go down. 

Care & Repair

How do I care for my jewelry?
What if I want to repair my jewel?